I never thought I’d be writing this blog post. After selling the Essential Studio Manager (ESM), we closed that chapter with full hearts and high hopes. We believed the new owners would carry the torch with care, support the community we built from the ground up, and keep making ESM better for all of you, the creative, service-based business owners we built it for.

But if you were part of the ESM Facebook group, you already know how the story unfolded.

Support vanished. Updates stopped. Messages were completely ignored.

And it broke our hearts.

Because you didn’t just buy a tool — you believed in us. You trusted us to make your business a little simpler, a little more streamlined. And watching that trust dissolve after we handed it off… that’s something we’ve carried with us ever since.

The posts we saw in the Facebook group, the ones pleading for help, asking if anyone was still listening, they weren’t just coming from faceless users. They were you. The real people Jon and I had gotten to know. The ones who helped us shape ESM from the very beginning. Who cheered us on through every new feature launch, who gave thoughtful feedback, who showed up for us as much as we hoped to show up for you.

Watching that community go quiet felt personal. And it’s a big part of what brought us back.

We had zero plans to build another CRM. Not a hidden someday. Not a maybe. Not even a backup idea scribbled in a notebook. When we sold the ESM we were ready to put the CRM world in the past.

But the silence where there should’ve been support? That lit something in us. Not out of spite, but out of love. Out of respect for the business owners we set out to serve from the very beginning.

From First Project to Full Circle

Here’s something not everyone knows: ESM was actually Jon’s very first project. He literally built it as he learned how to code. And the fact that so many of you used it, loved it, and grew your businesses with it? That will always be one of the proudest milestones as entrepreneurs.

But Billi? Billi is different.

Billi was built by an expert, by someone who now has years of experience building full-scale, high-functioning platforms. It’s not just a CRM with a fresh coat of paint. It’s a full reimagining of everything we wish we could have done back then.

We took every lesson, every note, every piece of feedback (and yes, every moment of burnout and “we should have done this differently”) and used it to create the CRM we always wanted to build.

Meet Billi

Billi is the result of that journey. It’s everything we dreamed a CRM could become — and more.

• Built for service-based entrepreneurs
• Clean, friendly design (no learning curve required)
• Powerful tools without the overwhelm
• Transparent pricing with no gatekeeping
• And yes, we’re actually here when you need support

But what really sets Billi apart is just how beautifully simple it is to use. The UI? It’s stunning. It feels warm, welcoming, and modern. It doesn’t look like enterprise software, it looks like something made for you.

We know running a business is hard enough. Your CRM shouldn’t make it harder. Billi strips away the clutter and gives you what you actually need to manage your clients, send contracts, get paid, and stay organized. That’s it. No bloat. No fluff. Just ease.

Let’s Talk About Pricing

Now here’s the part we’re most excited to share: Billi is 100% free to use.

No monthly fees. No pricing tiers. No paywalls on features.

You only pay a 1% flat fee on any invoices paid through Billi. That’s it.

So if you’re not actively booking clients or making money? You don’t pay a thing.

And when you are? That tiny fee helps us keep Billi running, improving, and growing — without ever forcing you to upgrade to some “Pro Plan” to get access to the good stuff.

But here’s what most people don’t know:
This idea wasn’t born from some calculated business plan. We didn’t sit down and say, “Let’s build a CRM that’ll generate millions.”

This started as something much more personal.

We just wanted to build something for our ESM users, something they could actually use. Something they would love. And when we started talking about pricing… everything in us said: we don’t want to do this the way everyone else is doing it.

We didn’t want crazy subscription models. We didn’t want tiered pricing. We didn’t want to gatekeep features or make people feel like they had to pay more to do more.

So I threw out a wild idea:
What if we kept it really simple? What if we charged a tiny percentage on paid invoices, and that’s it?

That way, no matter how big or small your business is, no matter what season you’re in — you’d always have a CRM you could count on. One that doesn’t drain your budget. One that grows with you.

This pricing model was a no brainer for us. Because we believe:

• Tools should empower you, not penalize your growth.
• Great software should be accessible, not exclusive.
• And if you’re just getting started or you’re in a slow season, your CRM shouldn’t feel like a financial burden.

Billi was built with this in mind, a CRM that works for you, not the other way around.

We Can’t Change the Past, But We Can Build Something Better

If ESM left you feeling a little burned, we understand. We really, really do.

We can’t rewrite the path it took after it left our hands. But there’s nothing stopping us from building something better. Something more intentional. Something that goes above and beyond for its users.

That’s exactly what Billi is here to do.

And we hope, whether you were with us from the early ESM days or you’re just now hearing about us, that you’ll come along for the ride.

Because this time? We’re doing it the way we always wanted.

Use Billi For Free

If you’re looking for a CRM that’s simple, beautiful, powerful, and actually has your back — we’d love for you to give Billi a try.

Click here to meet Billi

We built this for the version of you who is juggling clients, contracts, and calendar chaos. The version of you who wants things to just work. And the version of us who knew we could do it better.

Thank you for trusting us before. Thank you for being part of our story. And thank you for giving Billi a chance to be part of yours.